SatisFIND, a brand established by innovators who are passionate customers themselves, offers a solution on how to improve customer experience and makes businesses of brands better.
When the days of one bad review or disgruntled status update online may be all it takes to turn off potential customers from a certain establishment have come, businesses have reasons to be vigilant, meticulous, and proactive on all fronts. We are also in a world saturated with brands jostling for a slice of the action, and it’s no longer simply about who has the best product or which store has the nicest display.
Along with this is, it matters a lot when there is truth to the saying, “The customer is king.” More often than not, it is customer service, and the whole experience that a customer gets while interacting with a brand, that determines whether they come back or drop the brand altogether.
SatisFIND, pioneered a comprehensive system called Customer Experience Measurement (CEM) which aims to provide business owners and management a truthful picture of what their customers really experience in visiting their stores. CEM studies are conducted with the help of SatisFIND’s Customer Experience Advocates (CEA), numbering in the thousands, who are passionate and empowered customers. The method seeks to close the gap between customer expectation and delivery of service.
CEAs visit the stores as undercover customers in order to report back what they have experienced from the front-liners. They are assigned only to brands of which they are the target market, thus making their feedback more relevant and valuable to a company. CEAs understand that the reports they submit are read by those with the authority to change the way things are run to make it better for customers.
SatisFIND provides a solution on how to improve customer experience and makes businesses of brands better through a proven system that is counted a a number already. (Image credit: www.destination360.com)
SatisFIND analyzes the CEAs’ reports and gives actionable recommendations for the company. In addition to CEM, SatisFIND also develops service standards for companies and guides in refining existing service standards.
SatisFIND is a proudly Filipino brand established in 2005, offering its services across Asia and the Middle East. SatisFIND is headed by Founder and Managing Director Michelle Perez Patel, Director for Projects Genevieve Cura-Tiangco, and Director for International Operations Kaiz Patel.
Having specialized in this field of study since 2005, the customer improvement solution provider’s expertise in assessment and experience measurement has been recognized by the Department of Tourism (DOT). The company (SatisFIND) together with hotel industry experts invited by DOT will implement its new National Accommodation Standards for Hotels, Resorts, and Apartment Hotels. These standards, using a Star Rating System, are meant to boost the hotel industry competitiveness in the Philippines.
SatisFIND continues to attract businesses big and small. Thanks to the values that the brand and the team behind it upholds. The core of what makes SatisFIND’s formula successful is its emphasis on trust—mutual trust between SatisFIND and its CEAs, who handle very sensitive information, as well as its clients who are given reports of only the highest integrity and strictest confidentiality. SatisFIND ultimately works to help make things better for both business and customer.
The company is a member of the Mystery Shopping Providers Association – Asia Pacific Chapter. For the past decade, it has partnered with leading companies across industries for Customer Experience Measurement studies. In the Philippines, SatisFIND has worked with various restaurants, hotels, airlines, banking, retail and distribution, among others. See what SatisFIND can do for your business. For more information, please visit www.satisfind.com.