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Globe Seeks Closer Collaboration with Partners to Enhance Business Efficiencies, Improve Customer Service

Globe Seeks Closer Collaboration with Partners to Enhance Business Efficiencies, Improve Customer Service

In order to effectively address the company’s growing business requirements, as well as enhance operational efficiencies and improve customer experience, Globe Telecom is seeking to further strengthen relationship with its key IT providers by recognizing their collaborative efforts with the company.

“We have been focused on delivering the IT requirements of the business but our relationship with some of our vendors remain transactional. Our aspiration is for the Globe Information Systems Group (ISG) to turn select IT providers into strategic partners and engage them to become Globe’s trusted advisors who share our vision, as well as our success,” said Globe Chief Information Officer Pebbles Sy-Manalang. Globe Telecom currently has over 200 vendors.

Globe President & CEO Ernest Cu, for his part, said the success that the company has achieved so far was driven in part by support and cooperation of the company’s IT affiliates. “Our partners have been instrumental in helping us get to where we are at today. Needless to say, these partnerships have benefited Globe in many ways as they provide enormous support to our various endeavors. We want to be able to continue building on these relationships now that we have achieved some level of success in the mobile business and as we aim to grow our wireline business,” he said.

At the 1st Annual ISG Movers Awards, Amazon Web Services was declared “ISG Mover of the Year” for its support for Globe Telecom’s journey to become “IT partner of choice” within and beyond Globe. Amazon Web Services was also declared as “2016 Service Provider of the Year” for providing exemplary support in its operations and consultancy services.

Amdocs was given the “2016 Project Mover of the Year Award” for moving the IT organization beyond typical project implementation and for exhibiting excellence in successfully delivering projects within scope, time, and budget.

On the other hand, VMWare which was declared “2016 Hardware and Software Mover of the Year” for increasing ISG’s capability to support the business through the hardware and/or software products and services that they maintain. VMWare was also recognized as the “Partner Innovation Challenge 2016 Champion” for pitching the best innovation idea, besting 6 other partners.