Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, brought home two major trophies from the 2017 Philippine Economic Zone Authority (PEZA) Awards – one for Outstanding Employer of the Year and another for Outstanding Community Project of the Year.
The awards were conferred to Teleperformance by Department of Trade and Industry (DTI) Secretary Ramon M. Lopez and PEZA Director-General Charito B. Plaza during the PEZA Investors’ Recognition Night held on April 4 at the World Trade Center in Pasay City. This marks the third trophy for Outstanding Community Project of the Year, and the first for Outstanding Employer of the Year.
Teleperformance Philippines was recognized for building thousands of career opportunities implementing strong employee development programs, providing a safe and convenient work environment, and for its sound business performance. The year 2016 marked a great milestone in the company’s growth in the country. Established in the Philippines in 1996 with 100 employees, Teleperformance expanded to 40,000 team members twenty years later.
Moreover, Teleperformance has actively implemented its advocacy programs through its corporate social responsibility arm, Citizen of the World, with primary focus on helping the sick, children, the elderly, and those affected by natural disasters.
Travis Coates, Teleperformance Philippines Managing Director, accepted the recognition on behalf of the company. “Being acknowledged as Outstanding Employer and Outstanding Community Project of the Year is a great honor for the men and women of Teleperformance Philippines. As a people-focused organization, we make the conscious decision to let our core values guide us in realizing programs that support our people’s professional development and inspire us to better serve the community.”
Jeffrey Johnson, Senior Vice President for Human Capital Resource Management, added, “We are truly proud of our team at Teleperformance Philippines. This recognition reinforces our people’s talent, resilience, and active contribution to the leadership position of Teleperformance and the positive impact the company makes to the industry and society. Our employee-volunteers have selflessly devoted their time, talent, and other resources so they can help uplift the lives of people in need.”
Vice President for Human Resources Rachel Cacabelos also noted, “Receiving these accolades from esteemed people managers and business leaders will continuously motivate us to deliver best-in-class services for Teleperformance employees. Our people are always inspired to share their time with the less fortunate, and this recognition will truly create a stronger affinity with their adopted communities.”
In 2016, Teleperformance has raised more than seven million pesos to support its chosen beneficiaries such as the Philippine Red Cross, Gawad Kalinga, Kythe Foundation, White Cross Orphanage, and Mary Mother of Mercy Home for the Elderly and the Abandoned. The various CSR programs garnered a total of 11,900 employee volunteer hours, with a total of 320 trees planted, 100 homes built, 38 classrooms renovated, and 2,800 lives saved from employee blood donations. Earlier in 2013 and 2014, Teleperformance was also presented the PEZA Outstanding Community Project Awards for the company’s unrelenting support for the nation.
South Star Drug Now Accepts GCash in Metro Manila Outlets
South Star Drug, one of the biggest drugstore chains in the Philippines, becomes the first drugstore in Metro Manila that allows customers to purchase medicines and other items using GCash scan to pay mode of payment.
The medicine retailer has over 450 stores nationwide and still growing. The use of GCash in South Star Drug’s Metro Manila outlets is being piloted in six branches – two in Pasig (C. Raymundo cor. F. Legaspi, Dr. Sixto Ave.), two in Makati (Herrera, Guadalupe Unimec), one in Pasay (Balabag Merville), and one in Las Pinas (Philamlife). By end of the year, all South Star Drug outlets are expected to accept GCash scan to pay.
GCash is being operated by Mynt which is owned by Globe Telecom, Ant Financial and Ayala Corp. “Mynt’s partnership with South Star Drug is part of our company’s efforts to make payments more convenient, safer and easier. This brings us another step closer to our goal of making the Philippines a cashless country,” says Anthony Thomas, Chief Executive Officer of Mynt.
Christine Tueres, General Manager of South Star Drug said: “South Star is always working to improve customer experience and find ways of doing things better – that includes giving our customers more payment options. With GCash QR code feature, even without cash or credit card, our customers can make a purchase in any of our stores with just a few taps on their smart phones”.
Using GCash is easy. A customer with an iPhone or an Android smartphone only needs to download or update to the latest version of the GCash App, register for an account, and fund their GCash wallet at any of over 12,000 GCash Partner Outlets nationwide. This includes Robinsons Business Centers. Once done, the customer just has to tap on Scan QR, point a phone’s camera at the partner’s QR code, and key in the amount to be paid.
Manila Water to expand in Thailand
Ayala-led Manila Water Company Inc. is venturing into the water industry of Thailand as part of its ongoing expansion in Southeast Asia.
In a disclosure to the Philippine Stock Exchange, Manila Water said it signed Monday a share purchase agreement with Electricity Generating Public Company Limited (EGCO) to acquire its 18.72-percent equity in Thailand-based Eastern Water Resources Development and Management Public Company Limited.
The company intends to finance the transaction through internally generated funds and bank debt.
It said the closing of the acquisition is still subject to the “fulfillment of certain conditions precedent.”
“We recognize the opportunities this new market presents for us, and we are eager to share the technical expertise and service quality which Manila Water has developed over the last 20 years. From the conglomerate perspective, Ayala sees this development as a strategic entry point into Thailand. With Manila Water leading the way, we hope to leverage our various capabilities to enlarge our footprint in the country,” said Ayala President and Chief Operating Officer and Manila Water Board Chairman Fernando Zobel de Ayala.
East Water’s operations are strategically located along the Eastern Economic Corridor which is targeted to be a leading economic zone in the Southeast Asian region.
East Water, a publicly listed company whose shares are traded in the Stock Exchange of Thailand, is engaged in the provision of raw and tap water supply services in the eastern region of Thailand and home to a number of heavy industries, including automotive, electronics and petrochemicals.
“Our entry into the Thailand water space aligns squarely with our internationalization strategy, with focus in Southeast Asia. East Water presents great potential, as its future growth will mainly come from the Eastern Economic Corridor (EEC), the Thai government’s initiative to further develop the country’s eastern seaboard into a leading economic zone in ASEAN,” said Manila Water President and Chief Executive Officer Ferdz dela Cruz.
Manila Water’s entry into Thailand comes after its foray into bulk water and concession projects in Vietnam.
It has also completed pilot projects in Bandung, Indonesia for a non-revenue water reduction program; and in Yangon, Myanmar for leakage reduction.
MCCI Welcomes New Trustees, Members
The Mandaue Chamber of Commerce and Industry welcomed a new set of trustees in an oath-taking ceremony on Jan. 25 at Maayo Hotel Corp. in Mandaue City. The Chamber also inducted at least 34 new member-companies.
Stanley Go, vice president for sales and marketing of Virginia Food Inc., is the new MCCI president.
“I want to thank the Chamber’s Board of Trustees for their confidence in my ability to navigate and steer MCCI to the direction that it needs to go to contribute significantly to the prosperity of our members who are themselves important engines of economic growth,” said Go.
He added that he will cherish the Chamber’s trust and support in his vision and drive to make the Chamber more relevant to its members.
“As we strengthen the linkages we have established over the years, I hope to increase our membership base from 300 to 500 by the end of 2018,” he said.
Steven Yu, chairman and chief executive officer of Alliance Pacific Resources Corporation, is MCCI vice president for internal affairs. Edgar Allan Po, assistant manager of Winner Plastic Product Corporation, is MCCI vice president for external affairs. Romelinda Cruz-Garces, communication officer of San Miguel Brewery Inc., is the MCCI secretary. Amado Go, president of Cenapro Chemical Corporation, is the MCCI treasurer. Michelle Co-Lin, RBG VisMin-Business Center head of CTBC Bank, is the auditor.
The MCCI’s new Board of Trustees is composed of Glenn Anthony Soco, president and chief operating officer (COO) of GA Satellite Venture; Wilson Ng, president of Ng Khai Development Corporation; Vicky Dy, managing director of Adnetwork Corporation; Alice Uy, proprietor of Jace Handicrafts International; Barbara Gothong-Tan, president and chief executive officer of A.D. Gothong Manufacturing Corp.; Mark Anthony Ynoc, general manager of San Remigio Properties; John King, managing director of King’s Quality Food Inc.; Donato Busa, president of DMC Busa Printers; and Beverly Dayanan, president and COO of Contempo Property.
Mandaue Chamber of Commerce and Industry
Google Announces Intent to Acquire Xively
Today, Google has announced that it has entered into an agreement to acquire Xively, a division of LogMeIn, Inc.
By 2020, it’s estimated that about 20 billion connected things will come online, and analytics and data storage in the cloud are now the cornerstone of any successful IoT solution. This acquisition, subject to closing conditions, will complement Google Cloud’s effort to provide a fully managed IoT service that easily and securely connects, manages, and ingests data from globally dispersed devices. With the addition of Xively’s robust, enterprise-ready IoT platform, we can accelerate our customers’ timeline from IoT vision to product, as they look to build their connected business.
Through this acquisition, Cloud IoT Core will gain deep IoT technology and engineering expertise, including Xively’s advanced device management, messaging, and dashboard capabilities. Our customers will benefit from Xively’s extensive feature set and flexible device management platform, paired with the security and scale of Google Cloud. With Google Cloud’s deep leadership in data analytics and machine learning, our customers will also be uniquely positioned to build turnkey IoT solutions and focus on business value creation.
We look forward to sharing more details after close—stay tuned!
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